If the menu restart doesn’t resolve the problem, try a hard restart:
- Press and hold down the power button for 45 seconds (7-15 seconds for a second-generation Kindle Paperwhite). The screen goes blank.
- Press the power button again — just a simple press as if you were taking your Kindle Paperwhite out of sleep mode.
Additionally, how do I fix my Kindle Paperwhite when it wont turn on?
You can fix this yourself by following the steps below:
- Press and Hold the power button for 40 seconds then release.
- Press and Hold the power button again for 3-5 seconds to reboot the device.
- The device should now boot up and display the Kindle logo.
Beside this, what do you do if your Kindle freezes and wont turn off? Restart your Kindle to resolve intermittent issues such as a frozen screen or slow performance.
- Press and hold the power button until either a power dialog box appears or the screen goes blank.
- Continue holding the power button for 40 seconds, then release.